Client: Client includes the person participating and/or any other person or third party agent who made the booking on behalf of the participant.
Acceptance of terms
Acceptance of these Terms and Conditions will be assumed unless we hear otherwise from the client within 48 hours of the booking confirmation email being received.
Exemption from these Terms and Conditions (part or in full) is at the discretion of Skydive Langkawi and must be agreed upon at time of booking or within 48 hours of the booking confirmation email being received.
Prices are in Malaysian Ringgit and includes taxes.
Prices are all inclusive, there are no hidden fees.
To maintain high product quality and safety standards, we do not discount our prices.
Customer Service Policy
At Skydive Langkawi, we aim to provide our clients with the highest level of customer service possible. This is one way we differentiate ourselves from our competitors.
If you are unsatisfied with an element of our service to you, please contact us immediately. Our management team will move quickly to respond to your feedback and issue resolution.
Booking Confirmation and Gift Vouchers are emailed immediately. If you do not receive, please email us so we can resend.
Cancellations by client
All Cancellations will incur a minimum fee of RM 200.
Cancellations made within 48 hours of booking time will result in client being charged in full.
If you need to change your booking date, we require at least 48 hours notice, however we would appreciate as much notice as possible. Loss of full payment will result for rescheduling with less than 48 hours notice.
This is a half-day activity. Due to the nature of skydiving, delays and rescheduling are often required. Be aware that planning to complete your jump on time can often disappoint. We can often experience delays due to weather or air traffic. As a result, it will be considered a last minute cancellation if you have not allowed 4 hours to complete the jump, and payment will be forfeited in full (We put your Safety first and your schedule second at Skydive Langkawi).
Cancellations by company
If the company cancels due to weather or other factors a full refund will be given within 72 hours of cancellation.
Where client has paid via third party, in most cases, the third party will be responsible for the refund to the client.