Pricing Policy

• Prices are in Malaysian Ringgit (RM) and include GST.
• Prices are all inclusive, there are no hidden fees.
• We price match our competitors. If you find or are quoted a cheaper price for a similar product, please contact us and we will investigate and match that price.

Customer Service Policy

• At Skydive Langkawi, we aim to provide our clients with the highest level of customer service possible. This is one way we differentiate ourselves from our competitors.
• If you are unsatisfied with an element of our service to you, please contact us immediately. Our management team will move quickly to respond to your feedback and issue resolution.

Safety

• Skydiving is an adventure sport and has inherent risks. Our company operates to a high industry standard to manage these risks and keep them to an acceptable level.
• All Clients will be required to sign a waiver indemnifying our company.
• All clients skydive at their own risk.

Gift Vouchers

• Gift Vouchers are fully refundable within the first 14 days from the date of purchase.
• Beyond 14 days, Gift Vouchers are non-refundable, however are transferable to another person who is not already booked with us
• Gift vouchers are valid for 12 months. Please book your jump at your earliest convenience to best ensure you get the time and date you prefer.
• Vouchers can be extended for $40 per month, or $100 for one year.
• We keep a full record of voucher details. If you lose the voucher, suitable ID will be accepted. However, please advise us by phone or email if this occurs.
• Upon booking, please advise us of your unique voucher number
• If you need to change a booking, 48 hours notice is required. Loss of deposit will result for rescheduling with less than 48 hours notice.
• Not showing up on the day, your voucher will be void. Sorry, we will show up for you.
• Additional fees apply if over 90kgs. 90-94kgs: $25, 95-99kgs: $45, 100kg+: $70. Please let us know if over 100kgs. All clients are weighed on day of jump and charged where appropriate. These charges can be pre-paid.

Delivery Policy

• All Gift Voucher orders for mail out will be processed same day if received by 3pm (central standard time). Orders received after 3pm (CST) will be processed next business day.
• Vouchers are mailed by Australia Post standard mail. Customers in the Adelaide area can expect a 2- 6 day delivery period. Customers outside Adelaide area will need to allow longer delivery times. Please contact us if you require faster or have special delivery requirements.
• Vouchers are sent in an unmarked envelope.
• Please contact us if you do not receive your voucher or it is damaged. We will send another immediately.

Bookings and Cancellations

• The deposit of $250 per person is non-refundable.
• Not turning up will result in loss of deposit.
• Upon booking, the customer engages the services of Skydive Langkawi to provide skydiving on the booked date if weather conditions (or other factors*) are appropriate, or another date if weather conditions (or other factors*) are not appropriate. If the weather conditions (or other factors*) are not appropriate, rendering skydiving unsafe (as decided by Skydive Langkawi Safety Officer), the deposit will be transferred to a date agreed upon between Skydive Langkawi and the Customer. We try to be as flexible as possible with rescheduling, however rescheduling will be subject to our other booking commitments. If the customer is unable to make themselves available for rescheduling, the deposit is not refundable. The client understands that in making an attempt to provide skydiving on the booked date, Skydive Langkawi has provided part of the service. *Other factors may include: In rare circumstances, Equipment such as aircraft require unscheduled maintenance, which in rare occasion, can affect our ability to provide our services; Our staff have rare and unique skills. An unfit staff member at short notice can affect our ability to provide our services.
• If you need to change your booking date, we require at least 48 hours notice, however we would appreciate as much notice as possible. Loss of deposit will result for rescheduling with less than 48 hours notice.
• This is a half-day activity. Due to the nature of skydiving, delays and changing booking times are often required. Be aware that planning to complete your jump on time can often disappoint. We can often experience delays due to weather or air traffic. As a result, it will be considered a last minute cancellation if you have not allowed half the day to complete the jump, and deposits will be forfeited. (We put your safety first and your schedule second at Skydive Langkawi).
• We will ensure groups who have booked together remain as a group, however, group bookings made separately will show as individual bookings and therefore we ask to be notified at your earliest convenience following change.
• In the unlikely event of a faulty DVD/Photo package, a full refund of the cost of the DVD/Photo package will be provided.
• Additional costs do apply if clients weigh over 90kg. ($25 for 90-94kg, $45 for 95-99kg & $70 for 100+kg ). Please let us know if over 100kgs. All clients are weighed on day of jump and charged where appropriate. These charges can be pre-paid.
• Acceptance of these Terms and Conditions will be assumed unless we hear otherwise from the customer within 48 hours of the booking confirmation email being received.
• Exemption from these Terms and Conditions (part or in full) is at the discretion of Skydive Langkawi and must be agreed upon at time of booking or within 48 hours of the booking confirmation email being received.

Refund Policy

• Gift Vouchers are fully refundable within the first 14 days from the date of purchase.
• Beyond 14 days, Gift Vouchers are non-refundable, however are transferable to another person who is not already booked with us.
• Booking deposits are non-refundable, however are transferable to another person who is not already booked with us.

DVD and Photos

• At Skydive Langkawi, every effort is made to ensure your experience is recorded and presented to you at the highest standard possible.
• Be aware that due to the extreme nature of Skydiving, equipment malfunctions and human error may occur.
• In the unlikely event of a faulty DVD, a full refund of the cost of the DVD/Photo package will be provided. Or you will jump for free again so you leave happy!
• We reserve the right to use Video and Photos of clients from time to time for marketing purposes. If you do not want this to happen, please notify us in writing/email.
• As a free service, we upload pictures of all clients to our Facebook page at the end of the session. We also upload clients purchased DVD to our YouTube channel. If you would like to be excluded from this service, please notify us in writing.

Additional Weight Fees

• We operate and pay Instructors in line with industry standards and therefore are required to charge additional weight fees for clients over 90 kg.
• All clients will be weighed discretely prior to jump.
• Fees are as follows: $25 for 90-94kg; $45 for 95-99kg; $70 for 100+kg. Please let us know if over 100kgs.
• Fees can be paid on the day or upon booking.

Fitness Requirements

• Most people of reasonable fitness and health can go skydiving.
• In the interest of safety, we reserve the right to decline any participant from the activity if health is of a concern.
• Please contact us if you have any questions or concerns regarding any health issues which may render it unsafe for you to perform a parachute jump. We can work around certain issues if we know about them.
• A letter from your doctor may be required if you disclose to us a medical condition you have.
• Due to equipment limitations a maximum weight limit of 120 kg applies.
• People over the age of 75 require a letter from their doctor stating their fitness.